Patients’ Aid’s Digital Transformation at Jinnah Hospital (JPMC), Karachi
In public hospitals across Pakistan, people are suffering, not always from their illnesses, but from the delays, procedures, and red tape they must endure just to access basic care. Patients in critical condition are forced to wait in long lines, search for missing files, or fulfill administrative formalities while their health deteriorates.
At the heart of this chaos is one silent yet powerful factor: diagnostic reports. These documents, X-rays, lab results, scans, hold the key to diagnosis and treatment. And yet, during critical moments, they are often missing when needed most. In an overwhelmed, inefficient system, failing to retrieve a medical report can cost lives. The urgency is critical.
Digital Healthcare System – A Need for our Public Healthcare Facilities
Most public healthcare facilities in Pakistan are still operating on outdated, manual systems. Report collection and management rely heavily on physical files and film-based imaging, which are easily misplaced, delayed, or damaged. Patients are frequently sent back and forth between departments to track down a single test result or radiology film, all while their treatment hangs in the balance.
This lack of digital health infrastructure results in delays, duplication of tests, environmental hazards and medical errors. In an era where technology drives progress in every field, the absence of electronic medical records and automated report tracking systems in public healthcare is not just inefficiency, it’s dangerous. Which makes the need for digital innovation in healthcare no longer optional, it is a matter of survival.
A New Digital Era of Transformation Begins at Jinnah Hospital
This was the daily reality at Jinnah Postgraduate Medical Centre (JPMC) in Karachi, until now. In a groundbreaking step toward digital transformation, Patients’ Aid, a leading healthcare NGO in Pakistan, has introduced revolutionary systems at JPMC.
Digital Access to Lab Reports for Faster, Smarter, More Convenient Healthcare
As part of ongoing commitment to accessible healthcare, Patients’ Aid has launched a system for digital access to laboratory test reports at JPMC. Now, patients can view their lab results online, without having to return to the hospital. To make the system user-friendly even for first-time users, the lab slip provides clear instructions on how to access results.
This service not only improves healthcare accessibility but also ensures timely medical interventions. Doctors can now review results remotely before appointments, streamlining diagnoses and reducing delays, a step towards paperless JPMC. The platform is especially beneficial for patients traveling from rural or low-income areas, eliminating unnecessary trips and expenses.
This impactful project was led by the Patients’ Aid IT team, under the guidance of Consulting CIO Mr. Omer Manya, in partnership with Business Brain, an expert in healthcare IT systems. Key contributors included Mr. Khalid Ahmed, Mr. Obaid Ur Rehman, and Mr. Raza Ali from Patients’ Aid, along with Mr. Khurram Rasheed from Business Brain, whose collaboration ensured a smooth and secure rollout.
Implementing PACS to Revolutionize Medical Imaging at JPMC
In parallel, Patients’ Aid has also successfully deployed a Picture Archival and Communications System (PACS) at JPMC, replacing outdated film-based imaging with a fully digital solution. This advanced system allows doctors to store, retrieve, and share radiology images instantly, enabling quicker, more accurate diagnoses and improved patient care.
Key Benefits of PACS at JPMC:
- Cost Efficiency: No more film printing or physical storage.
- Faster Diagnostics: High-quality images available instantly.
- Future-Ready: Prepares JPMC for AI-assisted diagnostics and smarter healthcare tools.
- Environment Friendly
Dignity, Equity, and Innovation in Public Healthcare
Combined with their push for digital reports and health records, this innovation reduces delays while improving diagnosis and treatment accuracy. Patients’ Aid has made technology central to its mission, demonstrating that public healthcare in Pakistan can be transformed through vision and commitment. These projects go beyond upgrades, they represent a shift in values, rooted in the belief that every Pakistani deserves respectful, timely, and quality medical care regardless of income or background.
Patients’ Aid is creating a healthcare system where no one is overlooked, offering free treatment to cancer patients and urgent diagnostics to children, while using technology to deliver not just efficiency, but empathy. By modernizing core hospital systems, they’re cutting wait times, reducing costs, restoring dignity to the patient experience and saving the planet.
These efforts reflect a vision to make Pakistan’s public hospitals as efficient and compassionate as the world’s best. Through innovation and dedication, Patients’ Aid is not just transforming JPMC but redefining public healthcare in Pakistan.
Support Patients’ Aid and Help Fund Free Healthcare in Pakistan
You can play a vital role in sustaining these life-changing healthcare initiatives by donating to Patients’ Aid Foundation. Your zakat/donation provides essential medical care to underprivileged patients who rely on free treatment at JPMC.
Whether through online donations through debit/ credit cards or Bank transfers,, your gift directly impacts the lives of those facing financial hardship. Visit the official Patients’ Aid donation website to make your contribution today and explore tools like the Zakat calculator Pakistan, making it easier to fulfill your religious and humanitarian obligations.
Together, we can ensure equitable access to healthcare with dignity for every patient in Pakistan. Take the step, donate now to support JPMC patients by funding vital medical care, medicines or donate towards sadqa e Jariya causes and be part of the future of free healthcare in Pakistan.
